If you would like to establish new service, please come to our office at 808 W. Lamar Alexander Parkway, Maryville, TN (directions) and fill out the application for service. You will need to bring identification and proof of ownership if you have just purchased the property.
Both homeowners and businesses pay a non refundable $30.00 connection fee every time an account is opened. Rental customers must pay a non refundable $75.00 connection fee every time an account is opened.
Additionally, other charges including, tap fees and/or special service area fees, may apply depending on the situation. Please feel free to call our office with specific information requests.
¾” tap = $1,000
1” tap = $2,000
2” tap = $4,000
Effective January 1, 2009 the tap fees will increase to
¾" tap = $1,500
1" tap = $2,500
2" tap = $5,000
Even if you are moving with in the district, you still need to come to our office and complete a new application form and pay applicable fees to establish service in your new residence.
Both commercial and residential customers follow the same Rate Schedule for our water service. The minimum bill for water is $13.58 a month and includes 2,000 gallons of water. Water consumption between 2,001 – 98,000 gallons a month is billed at the rate of $6.18 per 1,000 gallons. All additional water consumption is $5.18 per 1,000 gallons.
If you are moving and you need to terminate service, just give us a call and we will schedule the day and time you request “shut off”. Your bill will reflect a pro-rated cost for the portion of the month you used our services.
Effective August 1, 2007 the Balance Forward on your statement must be paid in full by the due date shown on your current statement or a $60.00 late fee will be added and your water service will be disconnected. You will not receive a late notice.
Read our Rules & Regulations for a full explanation of our policy.
If your meter is damaged it is your responsibility to pay for the cost of repair or replacement. Call our office to report a damaged meter and please read our Meter Damage Policy to learn more.
Lead in drinking water is an important health issue because of its potential toxic effects. Although, lead does not occur naturally in the SBCUD’s water supply, nor is it a result of the treatment or distribution processes at our plant. In our area, lead in drinking water is most commonly caused by lead-based solder used to join copper piping in home plumbing systems. When water stands for several hours in plumbing that contains lead, the metal can dissolve or leach into the water. Tennessee banned the use of solders containing lead in 1988, so only homes built before the ban are potentially affected. As a precaution, you can eliminate lead from your drinking water by allowing the water to run for a few minutes before consuming it.