S.B.C.U.D. has been providing reliable water service to our customers since 1958. We started out 60 years ago with only 1,300 customers. Today, our service has flourished into over 17,000 homes, businesses, and schools in Blount County, Friendsville, and Louisville, which is approximately 30% of the county's population. Our service area covers 150 square miles and incorporates 5 decentralized wastewater systems. On average, our customers use 3.7 million gallons of water each day.
The service of providing quality tap water is often taken for granted when we turn on a faucet in our homes, but we can tell you from experience, it is no easy task to provide this quality service. We manage one of the greatest natural resources that is on this earth, that is essential for life. Our earth is covered in 70% water, and only 1.6% is fresh water. We have a phenomenal team of people at S.B.C.U.D. that are proud to be a part of providing this quality service to Blount County. We operate on the principle of proactively planning today, so we will be prepared tomorrow. As a customer, you are very important to us and a very important part of this business, and we thank you. If you have questions or problems or a specific need related to our service, please contact our office, 865-982-3560.
Our service area is one of the fastest growing areas in East Tennessee as we have consistently added 400 new customers each year for the past five years. In the summer of 2004, we began operation of our new state-of-the-art Water Treatment Facility located on the southernmost end of State Route 129. Our new facility gave us the independence we needed to continue to provide our rapid growing service area with abundant, reliable water service for many years to come.
SBCUD operates on the principle of proactively planning today, so we will be prepared tomorrow. Our Senior Leadership and staff are committed to our customer's needs, and we welcome the opportunity to answer any questions or concerns you may have.
In an effort to keep our customers more informed, we have started utilizing an outage map. This outage map can be located by visiting the homepage of our website. We have started using this map and will also continue to send calls and post on Facebook and Instagram when we are notified of an outage in advance and as time permits. There are instances, such as main line leaks, when we are unable to notify customers prior to the outage, but will update our map and social media pages once information becomes available.
Scammers may call stating your bill is past due and try to take payment over the phone. They may ask for personal and debit/credit card information. We do send out courtesy phone calls when bills are past due, but they are automated phone calls. We do not ask for payment or personal information when those are sent out. Customers who have received a call like this or who have questions about their account, are asked to contact customer service at 865-982-3560.