CUSTOMER SERVICE

Customer Service Office Staff:

Management: Al Scott, Quentin Caldwell, Carol Durant, Peggy Childress, Troy Bull

Back Office: Cydney Waltermyer, Kim Heptinstall, Danny Gregory, Jeff Gantt, Brandy Welshan

Front Office: Chelsea Harris, Krystle Jameson, Kari Wilson, Lindsey Wolfe

‍Our Customer Service staff is comprised of individuals that love helping people and are passionate about clean water, several of whom have been with our utility company for more than a decade.

Our office and drive-thru hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

We also have a 24-hour drop box for your bill pay convenience that is located on the front of our building.
In the event of an after hours emergency, please call (865) 982-3560 for assistance.

South Blount County Utility District
320 Partnership Parkway
Maryville, TN 37801

In an effort to keep our customers more informed, we have started utilizing an outage map found on the homepage of the website. We have started using this map and will also continue to send calls and post on Facebook and Instagram when we are notified of an outage in advance and as time permits. There are instances, such as main line leaks, when we are unable to notify customers prior to the outage, but will update our map and social media pages once information becomes available.