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CUSTOMER SERVICE & OPERATIONS CENTER

At South Blount Co Utility District we strive to maintain top notch customer service and unparalleled water quality, but above all we want you to be proud to have us as your water service provider. We are always looking toward the future and planning for what is coming down the pipeline. Over the years, we have worked hard to keep up with the rapidly growing population in Blount County by the operation of our own water treatment plant, replacing aging infrastructure, installing new water lines, larger main lines, and a variety of other improvement projects.

"We are devoted to remaining good stewards of the District's money so that our customers and future generations reap the rewards," stated District Manager, A.L. Scott.

Our former facility, located at 808 W. Lamar Alexander Pkwy, served us well for nearly five decades. We hope that it will continue to serve our community as the newest location for the Blount County Fire Protection District.

Our new facility provides our staff and operations the space necessary to be prepared for years to come. By improving our distribution, construction, and customer service departments, we are better equipped to attend to the needs of our service area and our customers. We are pleased to announce that this project was largely funded by savings from restructuring bond debt and the remainder with operational reserves.  Smart investing and judicious planning have allowed the district to keep rates stable since 2013, with no increase on the horizon. We operate on the principle of proactively planning today, to be prepared for tomorrow. The new customer service and operations center is a key piece of the preparation and planning for the future of water service for the residents of Blount County.  

The new facility is located at 320 Partnership Parkway, next to Farm Credit, a short 4 miles from our previous location. Our new campus is situated on over twelve acres and houses a 10,000 square foot Customer Service Center and a 21,000 square foot Distribution Warehouse. With all the building space and acreage, there will be plenty of room to expand for many generations to come.  Click here to view a site plan.

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